Connected Device Support Technician

Job Summary

A company is looking for a Connected Device Support & Reconciliation Support Technician (Remote).

Key Responsibilities

• Provide inbound and outbound call support to Veterans for device setup and troubleshooting
• Document all interactions and troubleshooting steps in ticketing systems and support reconciliation processes
• Deliver professional and patient-focused service while promoting end-user satisfaction

Required Qualifications

• High school diploma or equivalent required; associate degree or equivalent experience preferred
• 0 - 2 years of relevant experience in technical support or customer service
• Familiarity with iOS/Android devices, tablets, and Windows/Mac PCs
• Basic troubleshooting experience with mobile devices and connectivity
• Ability to document interactions accurately in real-time