Connected Device Support Technician

Job Summary

A company is looking for a Connected Device Support & Reconciliation Support Technician to assist Veterans with their VA-provided telehealth and digital health devices.

Key Responsibilities

• Provide inbound and outbound call support to Veterans for device setup and troubleshooting
• Document interactions and reconcile device usage and functionality
• Deliver empathetic customer service while promoting end-user satisfaction and compliance with service metrics

Required Qualifications

• Bachelor's degree with 0-2 years of experience or high school diploma with equivalent experience
• Familiarity with iOS/Android devices and basic troubleshooting skills
• Experience with help desk or ticketing systems preferred
• Prior exposure to healthcare or telehealth environments is helpful but not required
• Ability to obtain and maintain a Suitability/Public Trust clearance