Connected Services Technical Expert

Job Summary

Providing exceptional support for digitally connected customers, the full-time remote Connected Services Technical Expert will leverage technical expertise to analyze data, improve network performance, and assist with operational issues in electrical distribution and critical power systems.

Key responsibilities

• Deliver white glove support and remote troubleshooting for strategic customers
• Conduct predictive analyses of data to generate actionable insights and recommendations
• Assist onsite field service personnel and track open issues to ensure resolution

Required qualifications

• Two or four-year technical degree or relevant experience in electrical systems or engineering
• Minimum of 3 years of experience with secure power, cooling, and electrical distribution systems
• Proven service and support experience with network managed equipment
• Strong technical writing skills and proficiency in data analysis
• Ability to effectively manage multiple tasks and maintain organization