Connecticut Benefit Advocate Lead

Job Summary

Providing exceptional customer service, the full-time Connecticut Benefit Advocate Lead will educate HR and employees about their benefits, mediate with insurance carriers to resolve claims issues, and document all relevant information while working remotely.

Key responsibilities

• Assist with daily department operations, including staffing and work distribution
• Act as the point of contact for escalated client issues and provide ongoing enrollment assistance
• Research and resolve client benefit and claims issues, maintaining accurate documentation

Required qualifications

• Bachelor's Degree in Business Administration or Human Resources, or equivalent experience
• Four or more years of experience in benefits administration, claims resolution, and education
• Proficiency in Microsoft Office products and strong systems knowledge