Connecticut Licensed Account Assistant

Job Summary

To support the administration and validation of pre-certification and authorization services, the full-time remote Connecticut Licensed Account Assistant will manage communications with insurance companies, assist departments with authorization inquiries, and ensure proper documentation for maximum reimbursement at Yale Medicine.

Key responsibilities

• Acts as a primary source of information on rules and procedures for University accounts receivable
• Oversees the maintenance and accuracy of account files, including reviewing payment histories
• Resolves problem accounts and collaborates with supervisors and collection agencies for final account disposition

Required qualifications

• Four years of related work experience, including two years in a similar role, or an Associate's degree with two years of related experience
• Working knowledge of medical insurance authorizations and referrals
• Proven ability to provide superior customer service and handle heavy telephone communication
• Some familiarity with medical coding and knowledge of CPT and ICD 10 codes preferred
• Demonstrated record of excellent attendance, punctuality, and time management