Connecticut Licensed Account Assistant

Job Summary

Supporting the Patient Services Call Center, the full-time Connecticut Licensed Account Assistant will manage high-volume incoming calls, research and resolve patient accounts using EPIC, and perform administrative functions while working remotely.

Key responsibilities

• Serve as a principal source of information on University accounts receivable rules and procedures
• Oversee maintenance of account files and review payment histories for accuracy
• Resolve problems and delinquent accounts, assisting with final reviews and dispositions

Required qualifications

• Four years of related work experience, with two years in the same job family at the next lower level, or an Associate's degree with two years of related experience
• Demonstrated ability using computerized database systems and Microsoft Office Suite
• Working knowledge of medical insurance processing and verification
• Proficiency in providing superior customer service in a high-volume call center environment
• Some familiarity with medical coding systems such as CPT4 and ICD9-CM/ICD10-CM preferred