Connecticut Licensed CARE Center Manager

Job Summary

Leading a team dedicated to patient access, the full-time Connecticut Licensed CARE Center Manager will oversee call center operations, manage staff performance, and ensure high-quality customer service in a remote setting.

Key responsibilities

• Manage and develop staff within the CARE Center, including recruiting, coaching, and mentoring
• Oversee daily operations, including call management, referral handling, and appointment scheduling
• Monitor performance metrics and implement improvement plans to enhance service quality

Required qualifications

• Bachelor's degree with 5 years of experience supervising or managing a service-focused team
• Proven ability to lead process improvement efforts and drive performance results
• Strong organizational skills with the ability to prioritize multiple tasks effectively
• High degree of initiative and critical thinking skills for decision-making and coaching
• Experience with EPIC referrals and scheduling systems is preferred