Connecticut Licensed Clinical Scheduler

Job Summary

To support a growing dermatology practice, the full-time Connecticut Licensed Clinical Scheduler will manage a high volume of patient scheduling, provide administrative support, and ensure effective communication with patients and providers, all while working remotely after an initial training period on-site.

Key responsibilities

• Answers incoming calls, assesses urgency, and directs inquiries to appropriate personnel while providing specialized information related to policies, procedures, and services
• Schedules patient appointments, resolves conflicts, and notifies patients of changes, while maintaining accurate patient records and managing clinic calendars
• Coordinates surgical procedures, diagnostic tests, and departmental meetings, ensuring all necessary paperwork and instructions are provided to patients

Required qualifications

• Four years of related work experience, with two years in a similar role, or an Associate degree with two years of related experience
• Proficiency in EPIC or similar EMR systems for scheduling and patient information management
• Demonstrated experience in surgical scheduling and excellent customer service skills
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Effective communication and listening skills, with professional telephone etiquette