Connecticut Licensed Clinical Secretary

Job Summary

Providing high-level administrative and secretarial support, the full-time Connecticut Licensed Clinical Secretary will manage clinical scheduling, handle a high volume of calls and faxes, and ensure prompt service to patients and providers while working remotely from Connecticut.

Key responsibilities

• Answers and assesses the urgency of incoming calls, directing callers to appropriate personnel as needed
• Schedules patient appointments, resolves conflicts, and manages changes or cancellations in a timely manner
• Maintains accurate patient records and assists with the completion of necessary forms and billing processes

Required qualifications

• Four years of related work experience, including two years in a similar role, or an Associate degree with two years of relevant experience
• Proficiency in EPIC or similar EMR systems for scheduling and patient information management
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Demonstrated excellent customer service skills and professional telephone etiquette
• Ability to exercise sound independent judgment and critical thinking in managing patient interactions