Connecticut Licensed Referral Specialist

Job Summary

Working remotely within Connecticut, the full-time Connecticut Licensed Referral Specialist will manage patient referrals for a specific specialty, coordinating scheduling and serving as the primary contact for new patient information and referring providers.

Key responsibilities

• Oversees and coordinates all activities related to patient referrals, ensuring effective communication with patients and providers
• Critically evaluates incoming referrals and manages the scheduling of patient appointments in accordance with departmental policies
• Acts as a principal source of information for patients and referring offices regarding scheduling policies, procedures, and provider availability

Required qualifications

• Six years of related work experience, with four years in a similar role, or an Associate's degree with relevant experience
• Substantial knowledge of medical practices and terminology
• Proven experience in a high-volume healthcare call center or medical practice
• Strong organizational skills and the ability to manage heavy phone volume effectively
• Competence in handling confidential patient information while complying with HIPAA regulations