Connecticut Licensed Scheduler

Job Summary

Connecticut Licensed Scheduler, this full-time remote position involves managing clinical ambulatory scheduling requests for providers using the EPIC system while ensuring excellent customer service to patients and healthcare teams.

Key Responsibilities

• Assess urgency of calls and provide assistance or direct callers appropriately
• Build and modify provider schedules and manage patient appointment scheduling, including handling cancellations and rescheduling
• Coordinate departmental meetings and maintain accurate patient records and statistical data

Required Qualifications

• Four years of related work experience, with two years in the same job family, or an Associate degree with two years of related experience
• Proven experience in a high-volume healthcare call center or medical practice
• Familiarity with medical terminology and electronic medical record systems
• Ability to handle sensitive patient information in compliance with HIPAA regulations
• Demonstrated record of exemplary attendance and reliability