Connection Representative

Job Summary

A company is looking for a Connection Representative to provide support to customers navigating long-term care solutions.

Key Responsibilities

• Provide person-centric support to customers and their families throughout their care journey
• Identify and engage with appropriate care service providers and negotiate pricing and availability
• Handle inbound and outbound calls, ensuring first call resolution and documenting all interactions

Required Qualifications

• 1-3 years of call center experience, preferably in long-term care or related fields
• Ability to multitask and work on multiple monitors effectively
• High integrity and a passion for learning about the long-term care industry
• Proficiency in computer applications such as MS Office and email
• Reliable team player with strong organizational and time management skills