Connection Representative

Job Summary

To support families navigating long-term care, the full-time remote Connection Representative will facilitate connections between care seekers and providers, manage inbound and outbound calls, and provide compassionate support throughout the care journey.

Key responsibilities

• Engage with customers through person-centric conversations to understand their care needs and match them with appropriate service providers
• Handle inbound and outbound calls, ensuring first call resolution and documenting all interactions clearly
• Negotiate pricing with long-term care providers and participate in outreach campaigns to promote CareScout services

Required qualifications

• 1-3 years of call center experience, preferably in long-term care or geriatric care
• Proficiency in computer applications such as MS Office and the ability to work on multiple monitors
• Strong organizational and time management skills with the ability to meet individual and team targets
• Exceptional customer service skills with a proactive and persuasive communication style
• High integrity and a passion for learning about the long-term care industry