Connections Specialist

Job Summary

Engaging with customers to enhance their experience, the full-time Connections Specialist will provide tailored solutions using Zillow's products and services while working remotely from any U.S. location.

Key responsibilities

• Interact directly with customers to understand their needs and offer appropriate solutions
• Facilitate connections between customers and Zillow products or professionals, ensuring an outstanding customer experience
• Collaborate with team members to foster a supportive environment and drive accountability for achieving goals

Required qualifications

• 1+ year of experience in account management, customer service, or sales with a proven track record of meeting goals
• Comfortable conducting inbound and outbound consultative sales calls with strong objection handling skills
• Excellent interpersonal and presentation skills, with the ability to engage and build trust with customers
• Experience with web-based products and proficiency in Google Suite
• Willingness to work flexible schedules, including early mornings, late nights, weekends, and holidays