Constituent Success Specialist

Job Summary

To ensure exceptional customer experiences, the full-time remote Constituent Success Specialist will address inquiries, facilitate resolutions, and support donors while maintaining a positive rapport with supporters.

Key responsibilities

• Manage Customer Service requests and maintain coverage of inbound Customer/Donor Service phone lines during business hours
• Process donations, update constituent communication preferences in the CRM, and assist with various inquiries related to campaigns and resources
• Collaborate with internal teams to enhance Constituent Success and contribute to team goals

Required qualifications

• 1+ years of previous experience in a customer service role
• High school diploma or equivalent
• Experience using Microsoft 365 programs and apps
• Ability to work independently and manage multiple projects simultaneously
• Strong prioritization and time management skills