Consult Support Specialist

Job Summary

To support a growing virtual care team, the full-time remote Consult Support Specialist will monitor multiple dashboards, address member and provider escalations, and provide exceptional customer service while troubleshooting issues and communicating effectively with stakeholders.

Key responsibilities

• Review and analyze data impacting department KPIs, taking corrective actions as necessary
• Provide real-time direction to stakeholders based on circumstances relevant to KPIs
• Document daily trends and maintain clear communication with network providers and team members

Required qualifications

• Strong analytical and critical thinking skills
• 2+ years of experience in Customer Service Operations
• Proficiency in MS Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Professional demeanor when representing the organization to members and providers