Consult Support Team Lead

Job Summary

Supporting the Operations Supervisor, the full-time remote Consult Support Team Lead will manage day-to-day operations of the Consult Support and Command Center functions, ensuring timely healthcare delivery by reviewing data elements and providing leadership to the team.

Key responsibilities

• Host and attend team meetings, providing coaching and real-time assistance to front-line staff
• Analyze data points impacting department KPIs and take corrective actions as needed
• Act as a liaison between IT and Operations to address technical issues and maintain communication

Required qualifications

• 2+ years in Customer Service Operations required
• 1 year of prior leadership or training experience required
• Proficient in MS Word, Excel, and PowerPoint
• Ability to work independently and manage multiple projects with minimal supervision
• Strong adaptability to changes in the work environment