Consulting Solutions Engineer
Job Summary
Serving as a trusted advisor throughout the pre-sales lifecycle, the full-time Consulting Solutions Engineer will design and implement contact center solutions, collaborate with account teams, and optimize technologies to enhance customer experience in a remote setting.
Key responsibilities
- Designing and implementing contact center solutions to meet business requirements and customer needs
- Partnering with account teams to execute pre-sales activities, including product demonstrations and workshops
- Troubleshooting and resolving technical issues related to contact center solutions
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in customer-focused roles with a strong understanding of sales engineering
- Proven industry experience in CCaaS or adjacent industries such as AI and Workforce Management
- Experience integrating with CRMs like Salesforce, Zendesk, or ServiceNow
- Strong understanding of the Contact Center market and trends, advocating for customer needs
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
