Consumer Affairs Manager

Job Summary

A company is looking for a Sr Associate, Consumer Affairs.

Key Responsibilities

• Lead and develop a team of consumer affairs representatives, managing talent assessment and performance
• Provide coaching on complaint case resolution and oversee departmental reporting and procedures
• Drive continuous improvement initiatives and manage departmental projects

Required Qualifications

• Undergraduate degree or equivalent experience
• Minimum of 5 years of experience in Life Insurance Operations and compliance
• Experience leading small teams of direct reports
• Strong analytical capabilities and experience in problem-solving initiatives
• Proficient in Microsoft Office programs, particularly Word, Outlook, and Excel