Consumer Affairs Representative

Job Summary

A company is looking for an Office of Consumer Affairs Representative.

Key Responsibilities

• Assist consumers with credit report requests, disputes, and inquiries via phone and mail
• Process disputes and submit requests to Consumer Reporting Agencies and Data Furnishers
• Manage escalated consumer interactions and coordinate with Compliance and Legal Departments as needed

Required Qualifications

• High school diploma or equivalent required
• Minimum 1 year of customer service experience
• Proficient with dual-monitor setups and web-based platforms
• Self-motivated with the ability to manage multiple priorities in a remote environment
• Strict adherence to confidentiality protocols regarding sensitive consumer information