Consumer Benefits Account Manager

Job Summary

Serving as the day-to-day point of contact for clients, the full-time remote Consumer Benefits Account Manager will manage client relationships, facilitate training, and ensure high-quality service delivery in the consumer accounts and employee benefits industry.

Key responsibilities

• Act as a liaison between clients and production teams to understand goals and objectives
• Manage client calls, training sessions, and maintain all related documentation
• Drive continual improvement in service delivery and coordinate Annual Enrollment activities

Required qualifications

• Bachelor's Degree in Management or Communication preferred
• 4+ years of experience in client management within the consumer accounts or employee benefits industry
• Strong understanding of consumer spending account administration
• Experience with consumer accounts systems and project management
• Ability to lead client meetings and provide consultative communication