Consumer Care Specialist

Job Summary

Providing specialty service to customers, the full-time remote Consumer Care Specialist will manage customer inquiries, resolve issues, and offer product education while working Monday through Friday from 9 am to 5 pm.

Key responsibilities

• Warmly greet customers via phone, email, or chat and gather necessary information
• Offer expert advice and recommendations tailored to customer needs and assist in product selection
• Process orders accurately and resolve customer questions or concerns through various communication channels

Required qualifications

• High School diploma or equivalent preferred
• 1-2 years of previous customer service experience preferred
• Proven organizational, time management, and mathematical skills
• Dependable and reliable with a good record of attendance
• Bilingual candidates in Spanish or French will be given priority