Consumer Collection Specialist

Job Summary

A company is looking for a Consumer Collection Specialist - Tier 1.

Key Responsibilities

• Auto dial and manage a portfolio of 60-120 day past due patient accounts
• Collaborate with team members to achieve company recovery goals and individual bonuses
• Utilize multiple communication channels to engage with patients and process cancellations, disputes, and refunds

Required Qualifications

• 3+ years of experience in loan servicing, collections, or consumer credit
• Knowledge of negotiation techniques and collection procedures
• Ability to analyze metrics and reporting effectively
• Experience in a fast-paced call center environment
• Bilingual in English and Spanish preferred