Consumer Collection Specialist

Job Summary

A company is looking for a Consumer Collection Specialist - Tier 1.

Key Responsibilities

• Conduct high-volume calls to manage a portfolio of 60-120 days past due accounts
• Collaborate with team members to achieve company recovery goals and individual bonuses
• Utilize various communication channels to engage with patients and address their accounts

Required Qualifications, Training, and Education

• 3+ years of experience in loan servicing, collections, or consumer credit
• Knowledge of negotiation and collection procedures
• Ability to analyze metrics and reporting
• Experience in a fast-paced call center environment
• Bilingual in English and Spanish preferred