Consumer Compliance Analyst

Job Summary

A company is looking for a Consumer Compliance Analyst.

Key Responsibilities

• Review escalated consumer complaints for timely and accurate resolution
• Analyze complaint trends and root causes to identify systemic issues and implement solutions
• Prepare and deliver regular reporting on complaint performance and insights to senior leadership

Required Qualifications

• 4-6 years of experience in Compliance, Legal, Risk, or a related function
• Experience in Fintech and consumer-focused financial products preferred
• Deep understanding of consumer protection regulations and industry best practices preferred
• Proven ability to collaborate with cross-functional teams to advance compliance initiatives
• Experience building or improving complaint taxonomy/classification systems