Consumer Compliance Analyst

Job Summary

As a full-time remote Consumer Compliance Analyst, the successful candidate will manage escalated consumer complaints, analyze trends to identify systemic issues, and collaborate cross-functionally to enhance the consumer experience while ensuring compliance with regulations.

Key responsibilities

• Review escalated consumer complaints for timely and accurate resolution, ensuring a consumer-first approach
• Analyze complaint trends and root causes, partnering with various teams to implement preventative solutions
• Prepare and deliver regular reporting on complaint performance and insights to senior leadership and stakeholders

Required qualifications

• 4-6 years of experience in Compliance, Legal, Risk, or a related function in a regulatory or consumer-facing environment
• Experience in Fintech and consumer-focused financial products preferred
• Deep understanding of consumer protection regulations and industry best practices
• Proven ability to collaborate with cross-functional teams to advance compliance initiatives
• Strong analytical capabilities, including trend identification and root-cause analysis