Consumer Engagement Manager

Job Summary

Managing consumer inquiries and social media engagement, the part-time Consumer Engagement Manager will oversee customer service operations for an OTC brand, ensuring timely and compliant responses across multiple channels while working remotely for 20 to 30 hours weekly.

Key responsibilities

• Manage and respond to non-medical consumer inquiries across various channels within established timeframes
• Monitor and moderate social media platforms, responding to consumer comments and feedback in compliance with company guidelines
• Conduct social listening and brand monitoring to track consumer sentiment and identify emerging trends

Required qualifications

• BA/BS degree preferred in Communications, Marketing, Business Administration, or a related field
• 3-5 years of experience in consumer care or community management
• Experience with enterprise customer service platforms and social media management systems
• Hands-on experience with social listening tools and brand monitoring platforms
• Experience in consumer healthcare or a regulated industry is strongly preferred