Consumer Engagement Representative

Job Summary

A company is looking for a Consumer Engagement Representative who will support consumer interactions and referrals for auto repair services.

Key Responsibilities

• Engage with consumers via Live Chat to answer questions and guide appointment scheduling with certified auto repair shops
• Communicate with customers through various channels, delivering professional responses to inquiries and complaints
• Document customer interactions and provide feedback to internal teams to improve service delivery and operational efficiency

Required Qualifications

• Experience in a high-volume live chat environment
• Rotating weekend availability for scheduled shifts
• Familiarity with Salesforce is preferred
• Background knowledge of the auto repair industry is a plus
• Strong strategic planning and implementation skills