Consumer Experience Director

Job Summary

A company is looking for a Consumer Experience Director to enhance and enable an exceptional consumer experience for the Outdoor Performance and Adventure Sports platform.

Key Responsibilities

• Lead and motivate the team to deliver outstanding consumer service and collaborate with other departments
• Analyze consumer feedback and data to identify areas for improvement and implement strategies for enhancement
• Create a consumer-centric culture focused on delivering exceptional service and fostering long-term relationships with consumers

Required Qualifications

• Bachelor's Degree in an appropriate field of study required
• 8+ years in consumer experience with a focus on strategy and engagement
• 5+ years in consumer products
• Must be technically inclined
• Strong time management and multi-tasking skills are essential