Consumer Experience Representative

Job Summary

A company is looking for a Consumer Experience Representative.

Key Responsibilities:

• Accurately and professionally handle incoming customer inquiries via phone, email, live chat, and social media
• Identify upsell opportunities, pitch products, and close sales to existing customers
• Collaborate with team members to resolve technical issues and provide excellent customer service

Required Qualifications:

• Ability to work in a fast-paced environment
• Experience in sales or customer service roles
• Proficiency in Microsoft Office and Google Suite
• Capability to handle difficult clients and situations with composure
• Must be able to work independently