Consumer Experience Representative

Job Summary

A company is looking for a Consumer Experience Representative to coordinate and process calls and tasks for various facilities and the community.

Key Responsibilities

• Process a high volume of incoming, outgoing, and interdepartmental calls while providing accurate information and maintaining confidentiality
• Maintain accurate documentation and timely information for physician referrals and class/event schedules
• Handle scheduling and referrals, ensuring compliance with established procedures and maintaining accurate records

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• 1-2 years of experience in a telephone/customer service environment, preferably in a call center or switchboard setting
• Basic computer skills and familiarity with computer keyboards
• Ability to prioritize tasks and make sound decisions in a fast-paced environment
• Ability to work cohesively in a team and mentor peers