Consumer Experience Specialist

Job Summary

To enhance patient experience, the part-time Consumer Experience Specialist will resolve consumer inquiries, manage scheduling and insurance eligibility, and maintain accurate documentation while working remotely.

Key responsibilities:

• Resolve consumer inquiries accurately and promptly
• Initiate insurance eligibility at the time of scheduling to ensure timely authorizations
• Document all interactions and update consumer records consistently in relevant technology systems

Required qualifications:

• High School diploma or equivalent
• 1+ year of experience in a call center or customer service environment
• Strong attention to detail and initiative in resolving inquiries
• Ability to articulate the mission of the organization and promote excellent customer service
• Proficiency in Microsoft Office Suite and basic keyboard skills