Consumer Experience Specialist

Job Summary

To support patient inquiries effectively, the part-time Consumer Experience Specialist will resolve consumer inquiries, maintain accurate records, and ensure timely insurance authorizations while working remotely.

Key responsibilities

• Resolve consumer inquiries accurately and promptly while adhering to established workflows
• Initiate insurance eligibility at the time of scheduling to ensure timely authorization procurement
• Document all interactions thoroughly and update consumer records consistently in relevant technology systems

Required qualifications

• High School diploma or equivalent required; Associate degree preferred
• Minimum of 1 year prior experience in a call center or customer service environment
• Ability to articulate the mission of the organization and demonstrate a commitment to excellent customer service
• Proficiency in Microsoft Office Suite and basic keyboard typing skills
• Bilingual in Spanish preferred; knowledge of medical terminology is a plus