Consumer Experience Specialist

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Consumer Experience Specialist will work remotely to ensure first interaction resolution while adhering to established workflows and documenting interactions in relevant technology systems.

Key responsibilities

• Resolve consumer inquiries and ensure accurate demographics and insurance information
• Initiate insurance eligibility at the time of scheduling and document all interactions thoroughly
• Act as a training proxy for new hires and maintain quality assurance in cross-trained lines of business

Required qualifications

• High School Graduate or Equivalent required; Associate degree preferred
• 1+ year of experience in a call center or customer service environment required
• Demonstrated commitment to providing excellent customer service
• Technological aptitude to master CRM, telephony, and electronic health records
• Bilingual in Spanish preferred; knowledge of medical terminology preferred