Consumer Experience Specialist

Job Summary

To enhance patient interactions, the part-time Consumer Experience Specialist will resolve consumer inquiries, ensure accurate scheduling, and maintain thorough documentation while working remotely from Colorado.

Key responsibilities:

• Resolve consumer inquiries accurately and promptly while adhering to established workflows
• Initiate insurance eligibility at the time of scheduling to ensure timely authorization procurement
• Document all interactions and update consumer records consistently in relevant technology systems

Required qualifications:

• High School diploma or equivalent
• Over 1 year of prior experience in a call center or customer service environment
• Strong attention to detail and ability to take initiative in resolving inquiries
• Demonstrated commitment to providing excellent customer service
• Proficiency in Microsoft Office Suite and basic keyboard typing skills