Consumer Experience Specialist

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Consumer Experience Specialist will work remotely to ensure proper scheduling, insurance eligibility, and maintain thorough documentation while achieving performance objectives.

Key responsibilities

• Resolve consumer inquiries and maintain accurate records in relevant technology systems
• Initiate insurance eligibility at the time of scheduling to ensure timely authorization procurement
• Adhere to established workflows and department protocols to maximize resource utilization

Required qualifications

• High School Diploma or equivalent required; Associate degree preferred
• Minimum of 1 year experience in a call center or customer service environment
• Proficiency in Microsoft Office Suite and basic keyboard typing skills
• Ability to articulate the mission of the organization and demonstrate a commitment to customer service
• Technological aptitude to master multiple programs and technologies, including CRM and electronic health records