Consumer Experience Specialist Colorado

Job Summary

Resolving consumer inquiries accurately and promptly, the part-time Consumer Experience Specialist Colorado will adhere to established workflows and maintain thorough knowledge of educational materials while working fully remote.

Key responsibilities

• Resolve consumer inquiries and document interactions in relevant technology systems
• Initiate insurance eligibility and manage scheduling to maximize resource utilization
• Achieve individual performance objectives related to quality assurance and productivity

Required qualifications

• High School diploma or equivalent required; Associate degree preferred
• 1+ year of prior experience in a call center or customer service environment required
• Ability to articulate the mission of the organization and demonstrate a commitment to customer service
• Proficiency in Microsoft Office Suite and basic keyboard typing skills
• Bilingual in Spanish preferred; knowledge of medical terminology preferred