Consumer Experience Specialist NE

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Consumer Experience Specialist NE will adhere to established workflows and document interactions while maximizing resource utilization in a fully remote environment.

Key responsibilities:

• Resolve consumer inquiries and maintain accurate consumer records in relevant technology systems
• Initiate insurance eligibility at the time of scheduling to ensure timely authorization procurement
• Achieve individual key department performance objectives related to quality assurance and productivity

Required qualifications:

• High School diploma or equivalent
• 1+ year of experience in a call center or customer service environment
• Ability to articulate the mission of the organization and demonstrate a commitment to excellent customer service
• Proficiency in Microsoft Office Suite and basic keyboard typing skills
• Ability to adapt quickly to change and manage multiple priorities in a fast-paced environment