Consumer Information Services Supervisor
Job Summary
Supervising daily operations of Consumer Information Services, the full-time salaried Consumer Information Services Supervisor will ensure outstanding customer service through call monitoring, staff coaching, and process improvement while working remotely during day shifts.
Key responsibilities
- Oversee daily operations and staffing of Consumer Information Services, ensuring high-quality customer interactions across various communication channels
- Implement service improvement initiatives and monitor performance metrics to achieve departmental goals
- Recruit, train, and develop staff while providing ongoing coaching and feedback to enhance team performance
Required qualifications
- Bachelor's Degree
- Experience in customer service, quality assurance, and process improvement within a call center environment
- Proficiency in MS Office programs and SQL-based call center software
- Experience with call center software
- Related field experience or equivalent work experience
Complete Job Description
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