Consumer Information Services Supervisor

Job Summary

Overseeing daily operations of Consumer Information Services, the full-time salaried Supervisor will ensure exceptional customer service, manage staff performance, and drive process improvements in a remote environment.

Key responsibilities

• Supervise inbound calls, emails, and chats, ensuring high-quality customer service and adherence to departmental standards
• Monitor operational performance metrics and implement service improvement initiatives to enhance efficiency and service delivery
• Recruit, train, and develop staff while providing ongoing coaching and performance feedback to ensure team effectiveness

Required qualifications

• Bachelor's Degree
• Experience in customer service, quality assurance, and process improvement within a call center environment
• Proficiency with MS Office programs and SQL-based call center software
• Experience managing team activities and project coordination
• Related field experience or equivalent work experience