Consumer Loan Servicing Specialist

Job Summary

Providing support for consumer loan inquiries, the full-time Consumer Loan Servicing Specialist will manage inbound calls, assist with loan modifications and corrections, and maintain accurate records while working remotely.

Key responsibilities

• Resolve loan-related issues for members and support teams through effective communication and service
• Perform loan adjustments, corrections, and handle payoff requests in a timely and accurate manner
• Educate callers on loan processes and regulations, ensuring compliance with federal guidelines

Required qualifications

• Minimum of one year of customer service or contact center experience
• High school diploma or equivalent
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Proficiency in relevant internal systems and basic computer operations
• Ability to type a minimum of 35 words per minute preferred