Consumer Order Management Specialist

Job Summary

Consumer Order Management Specialist, responsible for managing order fulfillment tasks related to consumer wireline, processing service orders, and coordinating updates, working full-time with occasional Saturday shifts.

Key Responsibilities

• Process consumer wireline orders and manage corrections and updates throughout the order lifecycle
• Make outgoing calls for order coordination and customer communication
• Stay updated on systems, procedures, and products related to consumer wireline orders

Required Qualifications

• Associates degree (or higher) or 2+ years of professional work experience or current/prior military service
• 3+ years of customer service experience
• 3+ years of data entry experience
• Must adhere to attendance guidelines to meet business needs