Consumer Relations Manager

Job Summary

Overseeing the end-to-end management of the Sales Ticketing process, the full-time Associate Manager, Consumer Relations will ensure accurate case handling, quality assurance, and timely resolution of customer issues while collaborating cross-functionally to uphold brand reputation.

Key Responsibilities

• Manage the Sales Ticketing workflow, ensuring accurate assignment and timely resolution of customer issues
• Conduct quality assurance audits and develop standards to minimize errors in case management
• Monitor complaint trends and collaborate with teams to drive root cause analysis and corrective actions

Required Qualifications

• Bachelor's degree or equivalent experience
• Experience in Consumer Relations or Customer Service Operations
• Strong understanding of case management systems, such as Salesforce
• Proven ability to manage high-volume, complex workflows
• Excellent written and verbal communication skills