Consumer Relations Specialist

Job Summary

A company is looking for a Consumer Relations Representative to support consumers across various channels for their product portfolio.

Key Responsibilities

• Develop and maintain comprehensive knowledge of company brands and products to assist consumers effectively
• Regularly review work to ensure high-quality care and accuracy in consumer support
• Support social media team with administrative tasks and consumer communication initiatives

Required Qualifications

• Bachelor's degree in Business, Communications, or a related field
• 1+ year of prior consumer relations or customer service experience
• Ability to work within operational hours (Monday through Friday 8AM-5PM with extended hours as necessary)
• Previous experience in consumer/customer engagement on social media is a plus
• Bilingual skills (Spanish and/or French) are desirable