Consumer Relations Supervisor

Job Summary

A company is looking for a Consumer Relations Supervisor.

Key Responsibilities:

• Provide daily direction and communication to associates to support consumer satisfaction goals
• Resolve escalated issues in a timely manner and monitor contact queues
• Participate in interview process, conduct staff meetings, and identify training needs

Required Qualifications:

• College Degree or equivalent
• 2-3 years' experience supervising a multi-branded consumer team in a direct-to-consumer organization
• Ability to make decisions quickly and align where necessary
• Flexibility with responsibilities and hours
• Ability to handle confidential information in a professional manner