Consumer Retention Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 17, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for a Consumer Retention Specialist to work from home.

Key Responsibilities:

Handle interactions with customers considering disconnecting services
Offer special retention offers, troubleshoot repair issues, and sell additional services to retain customers
Resolve customer inquiries on each call with a focus on customer satisfaction and last call resolution

Required Qualifications:

High School diploma or equivalent with at least 6 months of experience
Must have a distraction-free home work environment with land-based internet service
Ability to work varying shifts within specified operating hours
Bilingual (Spanish/English) skills are a plus
Must meet physical requirements for the job

COMPLETE JOB DESCRIPTION

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Job is Expired

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