Consumer Retention Specialist

Job Summary

A company is looking for a Consumer Retention Specialist to manage customer interactions and prevent service disconnections.

Key Responsibilities:

• Handle calls from customers at risk of disconnecting services and provide resolution
• Log customer inquiries and resolutions using the Retention Recommender
• Educate customers on products and services while offering retention deals

Required Qualifications:

• High School diploma or equivalent with at least 6 months of experience
• Must have a land-based home internet service with a minimum 25 kbps download speed
• Ability to work any shifts within team operating hours, including rotational Saturdays
• Must maintain a distraction-free home work environment
• College hours or a college degree may substitute for some experience