Consumer Retention Specialist

Job Summary

Consumer Retention Specialist is a remote, full-time position responsible for retaining customers by addressing their concerns and offering solutions to prevent service disconnection.

Key Responsibilities

• Handle calls from customers considering disconnecting services and provide resolution
• Log customer inquiries and resolutions using the Retention Recommender
• Offer retention incentives and educate customers on products and services

Required Qualifications

• High School diploma or equivalent with at least 6 months of experience
• Must have land-based home internet service with a minimum download speed
• Ability to work shifts within operating hours, including rotational Saturdays
• Home work environment must be distraction-free and compliant with work policies
• Bilingual (Spanish/English) skills are a plus