Consumer Service Agent

Job Summary

A company is looking for a Consumer Service Agent who will provide exceptional customer service and support in a contact center environment.

Key Responsibilities

• Serve as the primary point of contact for clients and servicing companies through various communication channels
• Resolve client inquiries efficiently while documenting all interactions and maintaining service quality
• Collaborate with Operations and IT teams to improve processes and support daily transaction reconciliations

Required Qualifications

• High School Diploma or GED required; Associate's Degree or higher preferred
• 1-3 years of experience in a contact center or customer service environment
• Experience with high call volumes and sensitive customer interactions preferred
• Bilingual (English & Spanish) preferred
• Background check required