Consumer Services Coordinator

Job Summary

A company is looking for a Consumer Services Coordinator (Tier 2) to assist consumers and frontline agents in resolving issues and providing support.

Key Responsibilities

• Assist consumers via phone, chat, and email, ensuring a prompt and professional experience
• Troubleshoot product issues and provide guidance to both consumers and Tier 1 agents
• Document customer interactions and track resolutions using Salesforce

Required Qualifications

• 3+ years of experience in customer service, preferably in a call center environment
• Demonstrated leadership skills in coaching and assisting others
• Proven ability to navigate multiple systems and knowledgebase systems
• Interest or experience in lawn and garden care is a plus
• Willingness to work flexible schedules, including evenings and weekends